We have a 30-day return policy for our glasses and smart ring, which means you have 30 days after receiving your item(s) to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at team@trymira.com. Returns must be sent to our San Francisco address after your return is approved.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Initial shipping costs are not refunded.
Refunds will be credited to the same payment method and account used for the original transaction. We are unable to issue refunds to a different card, account, or payment method than the one used for your purchase. Once a shipment is marked as delivered with signature confirmation, the risk of loss transfers to the customer.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The $100 prescription lens production and installation cost is non-refundable. Certain other types of items cannot be returned, like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at team@trymira.com.
In limited cases, the glasses and/or ring you receive may have been previously opened, including for inspection, quality assurance, return processing, or repackaging. Any such unit is cleaned as applicable, factory reset where applicable, inspected, tested, and verified to meet our functional performance standards before shipment. These units are intended to perform like new and include all essential components unless otherwise noted.
Battery life, weight, and performance metrics are based on internal testing under typical daily usage scenarios. Actual results may vary depending on configuration, features enabled, ambient conditions, and usage patterns. Extended use of high-performance features may generate warmth. MIRA devices are designed to regulate performance automatically to remain within safe operating limits. MIRA Glasses are not designed for use by children under 13.
